Previous information

In this Privacy Policy, the User will find all the relevant information that applies to the use that the companies of the GRIFOLL Group make of the personal data of our clients and Users, regardless of the channel or medium (online or in person) that you use to interact with us.

As a sign of transparency, we permanently make all the information in this Privacy Policy available to Users, so that they can consult it when they deem it appropriate and they will also find information about each processing of their personal data as they interact with us.

The expression “ User ” includes any person who accesses the Website, either directly or from any other Internet site.

Identification of the data controller

Those responsible for the treatment of User data are:

Owner: INDUSTRIAS GRÁFICAS GRIFOLL, S.L.
Address: Carretera de Terrassa, 147 08191 – Rubí (Barcelona)
VAT number: ESB-08662215
E-mail: [email protected]
Phone: 93 588 38 92
Registration data: Tomo 33139, Folio 185, Hoja B-75391

which in turn is the Owner of the Website, and also the GRIFOLL Group company that offers the products and / or services shown on this Website:

GRIFOLL PRINT SOLUTIONS, S.L.
VAT number: B-62117999
Registration data: Tomo 32305, Folio 62, Hoja B-206091

In other words, both INDUSTRIAS GRÁFICAS GRIFOLL, S.L. as GRIFOLL PRINT SOLUTIONS, S.L. (hereinafter, referred to interchangeably as the “ Controllers ” or the “ Joint Controllers “), are Joint Controllers of the treatment. This means that we have regulated and jointly take charge of treating and protecting the personal data of Users. The contact email of the Controller is the following: [email protected].

Purpose of the treatment

The collection, storage, modification, structuring and, where appropriate, elimination, of the data provided by the Users, will constitute treatment operations carried out by the Responsible. The personal data that the Controller will process will generally be the following:

  • Identification and contact data of the User (for example, name, surname, email and telephone number).
  • Connection, geolocation and navigation data.

The User is informed that, when the Responsible Party asks them to fill in their personal data to give them access to any functionality or service of the Website, some fields will be marked as mandatory, since they are data that the Responsible party needs to be able to provide the service or give access to the functionality in question. Therefore, the User must bear in mind that if he decides not to provide such data to the Responsible, he may not be able to enjoy those services or functionalities.

The personal data that the User provides will be processed for the following purposes:

  • For analytical and statistical purposes: to analyze the way in which Users interact with the Website, the possible failures or errors of this and thus be able to introduce the necessary improvements.
  • To provide customer service: to answer individual questions from Users through the Contact link enabled for this purpose.

Legitimation

The legal basis that allows the Data Controllers to treat the personal data of the Users is, depending on each purpose, the following:

  • Usability and quality analysis: the Data Controller has a legitimate interest to analyze the usability of the Website and the degree of user satisfaction.
  • Respond to inquiries: The Data Controller has a legitimate interest to address the requests or inquiries raised by the User through the various means of contact existing on the Website.

In the event that the User does not provide the Data Controller with their data, or does so erroneously or incompletely, it will not be possible to access certain areas of the Website, nor will it be possible to answer the queries raised.

Preservation of personal data

The personal data provided by the User will be processed by the Joint Controllers during the following time:

  • For the usability and quality analysis: the User’s data will be processed punctually, during the time in which the Responsible person proceeds to carry out a specific quality action or survey or until the navigation data of the User.
  • To answer inquiries: for as long as necessary to attend to the request or request.

In order to purify the possible responsibilities derived from the treatment, the data will be kept duly stored and protected in the systems and databases of the Data Controller during the time in which responsibilities derived from the treatment could arise, in compliance with the regulations in force in every moment. Once the possible actions in each case are prescribed, the Data Controller will proceed to delete the personal data.

Recipients

To fulfill the purposes indicated here, it is necessary for the Data Controller to transmit the personal data of the Users to other entities of the GRIFOLL Group and to third-party service providers, such as:

  • Technology service providers;
  • Service providers related to customer care;
  • Suppliers and collaborators of services related to marketing and advertising.

With these service providers, the Data Controller has signed data processing commission agreements and they will only access said information to provide the contracted service for and on behalf of the Controller.

In addition, Users are informed that some of the aforementioned service providers are located in territories outside the European Economic Area, which do not provide a level of data protection comparable to that of the European Union, such as the United States. In these cases, Users are informed that the Responsible Party will transfer the data with full guarantee and safeguarding their security:

Data retention

The Data Controller informs the User that, as a data hosting service provider and by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI), it retains For a maximum period of twelve (12) months, the essential information to identify the origin of the hosted data and the moment in which the provision of the service began.

The retention of these data does not affect the secrecy of communications and they may only be used in the framework of a criminal investigation or for the safeguarding of public safety, making themselves available to the judges and / or courts or the Ministry that so requires.

The communication of data to the State Security Forces and Bodies will be done by virtue of the provisions of the regulations on personal data protection, and with the utmost respect for it.

Information protection

The Data Controller adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation thereof.

Although the Responsible Party makes backup copies of the content hosted on its servers, it is not responsible for the loss or accidental deletion of data by Users. Similarly, it does not guarantee the total replacement of the data deleted by the Users, since the aforementioned data could have been deleted and / or modified during the period of time that has elapsed since the last backup copy.

The services provided or provided through the Website, except the specific backup services, do not include the replacement of the contents kept in the backup copies made by the Data Controller, when this loss is attributable to the User; In this case, a rate will be determined according to the complexity and volume of the recovery, always with the prior acceptance of the User. The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to the Responsible Party.

Exercise of rights

The Data Controller informs the User that they have the following rights:

  • Right of access: right to know the User’s data held by the Responsible.
  • Right of rectification: right to request the Responsible to rectify the User’s data that they have. In this sense, the User undertakes to provide the Responsible with their true and exact data at the time of registration and to notify any change or modification thereof. Any loss or damage caused to the Website or to the Responsible or to any third party due to an erroneous, inaccurate or incomplete communication of information or data in the registration forms, will be the sole responsibility of the User.
  • Right of deletion: right to request the Responsible to delete the User’s data to the extent that they are no longer necessary for the purpose for which he needs to treat them as informed in this Privacy Policy, or in which no longer have the standing to do so.
  • Right of limitation: Right to request the Responsible Party to limit the processing of the User’s data, for example, requesting that it temporarily suspend the processing of the same or that it be kept beyond the time necessary when the User may need it.
  • Right of opposition: when the processing of the data is based on the legitimate interest of the Responsible, the User will have the right to oppose the processing thereof.
  • Right of portability: when the treatment of the data is based on the consent of the User, the User will have the right to request the portability of the data in a structured, commonly used and machine-readable format, to be able to transmit it to another entity directly whenever technically possible.
  • Right to withdraw consent: The User may withdraw the consent to the Responsible for the processing of their data at any time and for any purpose.
  • Right to file a claim: in the event of disagreement in relation to the processing of their personal data, the User may file a claim with the Spanish Data Protection Agency, in its capacity as control authority, located at Calle Jorge Juan, no. 6 (28001 – Madrid).

The User may exercise any of these rights at any time by contacting INDUSTRIAS GRÁFICAS GRIFOLL, SL, at the address Carretera de Terrassa, 147, 08191 – Rubí, Barcelona, or through the email [email protected], or requesting it by any other means of which there is proof of its shipment and its receipt.

Minors

Children under 14 years of age may not register as Registered Users on the Website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through it by minors in their charge, including the completion of the forms with the personal data of said minors and the marking, where appropriate, of the boxes that accompany them. In this sense, and to the extent that the Controller does not have the ability to control whether or not the Users are minors, it is advised that parents and guardians must enable the necessary mechanisms to prevent minors from registering at the Website and / or provide personal data without their supervision, the Data Controller not accepting any responsibility in this regard.

Nullity

In the event that any provision of this Privacy Policy is considered void, in whole or in part, said nullity or inapplication will not affect the other provisions of the Privacy Policy that, where appropriate, may have been established. In the event that the Holder does not exercise any right or action recognized in this Privacy Policy, this will not constitute a waiver thereof, unless acknowledgment and agreement that must be in writing on her part.

Legislation and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms that make up this Privacy Policy, as well as any question related to the services of this Website, will be Spanish law to which the parties expressly submit, being competent to the resolution of all conflicts derived from or related to its use in the Courts and Tribunals of Barcelona.

Version and changes in the Privacy Policy

This Privacy Policy is dated October 22, 2020.

The Responsible Party may have to update this Privacy Policy when deemed appropriate. Therefore, it is convenient for the User to review this policy periodically and if possible each time he accesses the Website, in order to be adequately informed about the type of information collected and its treatment. Notwithstanding the foregoing, the Responsible Party will notify the User of each change that occurs in this privacy policy that affects the processing of personal data provided in different ways through the Website or even through email.